Phone No:
+1 (246) 430-4000
National Petroleum Corporation
Wildey
St. Michael BB 11000
Email Address:
customerserv@npc.com.bb
Join over approximately 22,000 customers who make natural gas the fuel of choice in eight parts of parishes in the island. While the primary use of natural gas in Barbadian homes is cooking, there are several other uses of Natural Gas.
New Service Application
After confirmation of accessibility, the application fee for a New Service is $402.50 VAT inclusive. This cost includes one (1) length of 3/4" pipe, connection and adjustments to one (1) appliance. (please indicate if more than one (1) appliance to be connected, additional fees are required)
An option is available to customers to pay a deposit of $226.25 and sign an agreement to be billed the balance within three (3) months after installation is completed.
The fee is broken down as follows: -
The completion of the internal/in-house service is optional. This can be done by NPC or by a Private Contractor of your choice. However, it is preferred that guidance is provided by our Drawing and Records Department before laying of pipes.
Restoration of Service – Unseal/Reinstall Meter
Where a Natural Gas infrastructure already exists on a property, you will be required to complete an application for service which includes the fee of $108.75 VAT inclusive.
The fee is broken down as follows: -
Applicants requesting these type of services are required to have their internal and in-house appliance(s) connected. After this, please call our Customer Service Team to schedule an appointment to have the gas turned back on.
Request for the repositioning of gas meter/service should be made in writing. A letter may be sent to the Corporation or a Service Request Form may be completed at NPC’s Customer Service.
Transfer of Service
High Consumption Testing/Billing
Monitoring your gas accounts is one of the many ways to ensure safety at your property. If your gas account is ‘flagged’ indicating an increase of usage compared to the previous month, we will test the service for any leaks. Customers can also request this service if they believe their usage does not compare to what they are billed.
Testing Internal Lines
All internal lines are tested by the NPC before gas is turned on for all service applications.
Change Meter
Several factors would enable the change meter service. E.g., Meter not registering, Index damaged, service upgraded from domestic to commercial.
Temporary Disconnection
Customer requests NPC to temporarily disconnect their natural gas service with the intention of reconnecting at a later date. this temporary disconnect surpasses one (1) year, the service will be automatically permanently disconnected.
Permanent Disconnection
Customer requests NPC to permanently disconnect their natural gas service with the intention of not reconnecting the service.
Request for a Termination of Service should be made in writing. A Permanent Disconnection Form is available from the Customer Service Department or on request through email.
Please note a final bill will be generated, providing all debts owed to the Corporation have been dissolved, the Refundable Customer Deposit paid when application was made will then become refundable to the applicant.
